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Manage Subscriptions

On this page

  • Subscription Types
  • Purchase a Subscription
  • Activate a Subscription
  • Subscription Expiration
  • View Available Subscription Credits
  • View Subscription Charges
  • Pay Subscription Charges
  • Update your Billing Contact Information

A MongoDB subscription offers flexible payment terms and advanced support options. Subscriptions allow for billing in different currencies, billing in arrears, billing monthly or for annual invoicing with ACH payments or wire transfers. Subscriptions provide order forms [1] and an Enterprise Customer Service Agreement (CSA).

Subscription
Description
Elastic subscription
You receive a monthly invoice for your usage.
Flex Commitment subscription
You commit to paying for a number of credits for a term, such as annual, and receive a monthly invoice for your usage. Unused credits are charged in the last month of the subscription's term.
Monthly Commitment subscription
You commit to paying for a number of credits for a term, such as annual, and receive a monthly invoice for the greater of your usage or your prorated monthly commitment. You can apply unused credits at a later date during the term to cover overages.
Marketplace subscription
You receive invoices for your Atlas usage through the marketplace from which you subscribed.
Prepaid subscription
You prepay for credits, usable for a term you define upon subscribing, such as annual.

To purchase a subscription, contact MongoDB Sales.

When you purchase a subscription, you are asked to provide a billing contact email address. Your billing contact receives invoices.

Note

MongoDB recommends inviting your billing contact to your subscription-paying organization.

When you purchase a subscription from MongoDB Sales, MongoDB sends you an email containing an activation code. To apply this subscription to your Atlas organization:

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The Overview tab displays.

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With an active subscription, Atlas displays a confirmation icon and message in the Payment Method card.

While your organization has an active subscription, all charges are deducted from your available credits.

Note

  • If you do not add your subscription activation code within the first 30 days of use, MongoDB charges the credit card associated with the account. Credit card charges are non-refundable.

  • If you lose your activation code, request support.

If your subscription expires:

  • Atlas uses your configured payment method to pay any remaining charges.

  • Atlas downgrades any support plan that you've purchased with your subscription.

If you have no payment method added to your organization, Atlas prompts you to set a payment method when you make billing changes through the Atlas UI or Admin API. If your payment method declines, your account will be at risk of suspension.

Once you activate your next subscription, Atlas bills you for any unpaid charges. If your subscription becomes delayed, contact your MongoDB Sales representative.

To stop incurring any future charges, you must terminate your deployments.

You can view active and upcoming subscription credits in the Available Credits table on your organization's Billing page in the Overview tab.

You can view your subscription credits at the bottom of your organization's Billing Overview.

The Available Credits table displays:

  • An Elastic Billing Enabled indicator if your organization has Elastic Billing enabled.

  • Your active available credits. Active credit items display a progress bar to show your usage to date of that total pool of credits.

  • Elastic Billing subscriptions, represented as infinite available credit. An active Elastic Billing subscription means you're charged for Atlas usage as you go.

  • Upcoming available credits that you have not yet started to spend, displayed in gray.

Available credits are drawn from the top item to the bottom in the order they appear on the table.

To view your expired credits, see the History table located below the Available Credits table.

If your subscription includes a commitment for a term (e.g. annual), you can view your month's spending against your commitment on your organization's Available Credits table.

You can view your monthly commitment information in the Available Credits table.

At the end of the month, if your usage is lower than your prorated monthly commitment, you are charged for the prorated commitment. Unused credits can be applied at a later date during the term to cover overages.

If you have an active Elastic Billing subscription, you are charged for your usage as you go.

Note

If Elastic Billing is enabled, an indicator displays at the top of the Available Credits table.

The Elastic Billing indicator does not necessarily mean your Elastic Billing subscription is active, only that it is enabled. If you run out of credits, your organization will automatically transition to Elastic Billing.

On your Available Credits table, Elastic Billing subscriptions display an infinity symbol in the "Available" column.

The Used column displays your elastic usage to date.

In each one of your invoices, the Summary By Project and Summary By Service tables list your usage in terms of USD.

In addition, you can examine the Payment and Usage Details for your subscription.

To view your monthly commitment subscription charges in the Payment Details section of your invoice:

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The Payment Details table lists payment methods in the left-most column and shows all the related payment information for each payment method.

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The Total column shows your total subscription cost for that invoice period.

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The pop-up informational card opens that shows the details of your monthly commitment for your subscription. This card compares your subscription commitment to your usage during the invoice period. You are charged the greater of your monthly commit or your usage. Unused credits are applied to cover overages during the term of your subscription.

With a subscription, you receive two invoices each month:

  • A cloud invoice detailing your MongoDB Cloud usage, viewable in Atlas on your organization's Billing page.

  • A tax invoice emailed to your billing contact with MongoDB bank details and an amount due.

Note

If you purchase a MongoDB subscription from a marketplace, you do not receive a tax invoice. Instead, you receive an invoice with an amount due through that marketplace.

Your cloud invoice represents MongoDB Cloud usage in USD and does not account for currency conversions or other adjustments. The tax invoice emailed to your billing contact provides the amount to pay.

If your subscription covers the billing period, pay the invoice emailed to your billing contact. If your subscription does not cover the billing period, your payment method on file is charged.

If you are a YayPay customer, you can pay your monthly commitment or elastic invoices directly from the Payment Details section of your invoice page. To learn more, see View and Pay Your Current Invoice.

See also How can I pay for an Atlas subscription with a credit card?.

To update your billing contact information, email a request to ar@mongodb.com. Please include your company's name, your Organization ID, and your new billing contact information.

You can find your Organization ID in the Atlas UI, under your organization's General Settings.

[1] An order form represents your specific subscription agreement with MongoDB. MongoDB sends a new order form to your billing contact each subscription cycle.
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