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Get Started with MongoDB Support

Run smoothly with support that extends beyond break/fix. With enterprise-grade support from MongoDB, you get access to a technical support experience that is engaged, authoritative, and comprehensive.

Technical Support

Create and manage cases, escalate an issue, or read the Knowledge Base.

Subscriptions and add-ons

Atlas Support Plans & Pricing

All Atlas customers have access to free Basic support. For organizations who need faster SLAs and additional security features, we provide enterprise support plans.


Support Policies

Read support policies incorporated into your software agreements with MongoDB.

For Giant Ideas

Get started with MongoDB Atlas in second. Our free clusters come with 512MB of storage so you can play around and get oriented with our platform.
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